Brandon Hall Hotel And Spa, Hunt Suite

I’ve never been so disappointed with a services as much as I have this weekend. I drove an hour to this place only to find out the spa and leisure is closed after two hours of our stay there - the staff did not bother to let us know, we found out as we followed the directions which was outside of the main hotel. Their response to my question of why we weren’t informed before our arrival was” that’s another departments issue, I can only offer you breakfast in the morning or upgrade your room” or complain to the agent we booked by and get a refund.We already paid for breakfast so that was not an option. The room did not smell clean and the bed was not made properly. We just ignored it. Upon arrival I asked if we could book a table for dinner, the receptionist told us they are almost fully booked but will speak to the restaurant and worse case we can also order our food from the bar if the restaurant doesn’t have capacity. When we went down for dinner, there were only two people at the bar and the restaurant looked 80% empty. The guy at the bar told us we can’t order the food there, I told him we were told to order here which he then responded to “sorry we are not taking any orders”. I went back and spoke to the receptionist who then went to speak to the restaurant & the guy at the bar for 30 seconds. The receptionist and the guy from the bar came back told us to go out and get some food and said “sorry I know it’s not your fault”. We felt racially targeted and felt very unwelcome, the non verbal mistreatment is only to be seen and can never be fully described. I just wanted to treat my mother but instead, we waisted our time and got mistreated. I will never return back here. If I could give 0 start I would have.