Vita, Sunrise Studio

Shocking Discrimination at Vita Boutique Fitness Café - A Truly Disheartening Experience I am absolutely disgusted by my visit to Vita Boutique Fitness Café on February 25th. What should have been a simple and kind act of helping someone in need turned into an outright display of discrimination and disrespect, particularly toward a man who is visually impaired. I was approached by this man, who asked for assistance in finding a place to have tea and a scone. I brought him to Vita Boutique Fitness Café, hoping that the staff would treat him with the same respect and dignity that they would any other customer. Unfortunately, I couldn’t have been more wrong. Upon entering, I explained to the staff behind the counter that the man had approached me on the street and that I had brought him to the café for service. Instead of helping him directly, the staff member refused to speak to the customer himself and insisted that I take the order on his behalf, which made me uncomfortable right from the start. But it got worse. To my utter disbelief, the staff member then had the nerve to ask if the visually impaired customer could even pay for his order, implying that his disability meant he was incapable of doing so. This assumption was not only disrespectful but also deeply insulting. And when the customer asked what was available in place of the scone, they were told, “We have what you can see,” further dehumanizing the situation. What shocked me even more was the fact that the manager was present, witnessing all of this, and did absolutely nothing to intervene. Not only did they fail to stop the blatant discrimination, but neither did any of the other staff members or customers take any action to correct or stop the behavior. This is a clear violation of basic rights. Vita Boutique Fitness Café, as a business, is legally obligated to comply with anti-discrimination laws, including the Equality Act, which prohibits discrimination against people with disabilities. The way this customer was treated is not just inappropriate; it’s illegal. This experience has left me deeply saddened and appalled. I will not be returning to Vita Boutique Fitness Café, and I urge others to reconsider supporting a business that has no regard for treating people with disabilities with the respect and dignity they deserve. If you are a business that cannot meet basic legal and moral obligations, perhaps you shouldn’t be in business at all.

I was extremely disappointed with my recent experience at Vita. I fully understand the 12-hour cancellation policy, but when I had an unexpected emergency, I called as soon as I found out to explain my situation and request a credit transfer. Instead of showing any empathy or professionalism, the receptionist (Alessandra) repeatedly told me "nothing could be done," without considering my circumstances. What made the experience worse was the lack of transparency—when she called her boss for clarification, she spoke in another language, leaving me completely unaware of what was being discussed. Later, I even overheard her discussing my situation with other staff, which felt highly unprofessional. For a high-end gym that prides itself on premium service, this experience was unacceptable. Customer service should go beyond just enforcing policies—it should include professionalism, discretion, and a level of understanding when genuine emergencies arise. I reached out to management, but their response was generic and failed to address the handling of the situation. I expected better from Vita, and unfortunately, this experience has put a dampener on my desire to return.