Royal Lancaster London, Beech

A Welcoming Oasis Near Paddington & Lancaster Stations Our recent evening check-in at this hotel proved to be an exceptionally pleasant experience. Situated conveniently near both Lancaster and Paddington stations, the location is ideal for travelers. From the moment we stepped into the beautifully decorated and welcoming lobby, we felt at ease. A special mention must go to Ricky, the receptionist, who went above and beyond to secure us a reservation at the hotel's Thai restaurant, Nipa. This turned out to be a culinary highlight of our stay. Kaseam's expert guidance through the diverse menu made our dining experience truly memorable; each dish was a burst of flavour. Nipa is undoubtedly a must-visit for anyone seeking authentic and delicious Thai cuisine in London. Our room, boasting an excellent park view, provided a serene backdrop to our stay. Waking up to the sunrise over the park was a delightful experience. The breakfast, served in the same floor as Nipai, was a well-managed buffet with attentive staff who ensured everything was constantly replenished. Their eye for detail was evident. Check-out was seamless, and Rossella's thoughtful recommendations for Hyde Park attractions were greatly appreciated, allowing us to make the most of our remaining time. Overall, the hotel's warm and friendly atmosphere, coupled with its excellent facilities and exceptional staff, made us feel right at home. We will definitely be returning. Highly recommended!

We had a mixed experience during our stay at this hotel. Starting with the positives, the cleanliness of the room and the entire property was excellent. It was clear that the housekeeping staff took great care to maintain high standards, which we really appreciated. However, there were some notable downsides. The room was extremely small, leaving very little space to move around or store our belongings comfortably. We had specifically requested two separate beds, but unfortunately, the beds were positioned so close together that it barely made any difference—they felt more like one large bed. This was disappointing and not what we had expected. The staff, on the other hand, were very friendly and welcoming throughout our stay. They seemed genuinely eager to assist us, which created a pleasant atmosphere. Unfortunately, despite their kindness, they were not always able to resolve some of our issues or provide the assistance we needed in certain situations. Overall, while there were some positive aspects, such as the cleanliness and the friendliness of the staff, the room size and bed arrangement, along with the limited effectiveness of the support we received, left us feeling that our stay fell short of expectations. With a few improvements, this hotel could offer a much better experience.