Montigo Resorts Somerset At Charlton House, The Orangery

This was my second stay, my last stay was about 6 years ago and I had good memories so booked to come back. However, there were a few disappointing things that meant my stay wasn't as good as last time. The room that I was in was quite cold even when I turned the radiator up. I had to resort to using both bathrobes and a dry towel as extra layers on top on the duvet and bed blanket. I was expecting a room with a shower. However the bath just had a shower attachment on the bath but the wall bracket had clearly broken and not been replaced. As I have medium length hair, I need to use 2 hands to shampoo so this meant I couldn't hold the shower attachment over my body whilst doing this so I got cold. In the spa, on the first day they had run out of all toilet roll in the ladies as well as towels which they needed informing about. The steam room was closed both days. On the second day, the sauna and laconium both stopped working. So all in all my general feeling was of being too cold, which is not what I expected from a spa. It also seemed the the general appearance of the place was a bit shabby and not being kept to a high enough standard. The staff were mostly pleasant and helpful, but I shall be booking my next rare child-free break somewhere else. I shared this information with them a month ago when it was requested and I haven't had any response.

Each of the following might have been ok if the hotel was not also incredibly expensive. The cost plus the truly awful bed moved it from being a deeply average hotel into a terrible hotel. Key points: - The most uncomfortable bed I’ve slept in since I went backpacking in 2002. Springs that stick into you. The only good thing about it was that it made me appreciate my bed even more than usual! - A shower that takes around 10 minutes to get hot. So long that I initially assumed that lukewarm was the only temperature - Rooms that aren’t cleaned every day… Apparently you have to expressly ask to get your bin emptied and bed made. We paid around £200 per night. I’ve stayed in cleaner hostels for £20 per night - Strange staff members who move your personal belongings around without asking or explaining why - A massage where the therapist was clearly on her phone - Genuinely the worst hotel breakfast I’ve had for years. Terrible poached eggs, average bread. A triumph of mediocrity. Don’t make the mistake of eating any other meals there. We ended up skipping the free breakfast on the final day. - Worst of all, it’s noisy! It’s next to a busy road. So even when we did finally find a way of sleeping that didn’t involve springs digging in, the noise of the traffic woke us up It has a lot of potential but without significant work on the basics (like mattresses, room cleaning and hot water) it is somewhere to avoid