Dunston Hall, Exclusive Hire

This is a lovely hotel. Rooms very clean and spacious. Grounds beautiful. BUT breakfast was absolutely chaotic on all three of the mornings we stayed there. The food was of good quality and the staff hard working and helpful BUT there were either no glasses or no juice, there were no plates and if there was they were cold, there was no bread for toast/ or no butter, it just went on and on !! The gentleman who sat next to us had waited an hour for his porridge ! Very poorly organized - shame it let's the whole place down.

Great location and lovely looking building and grounds but the five star stops there.. Spa facilities are old. The changing rooms are from the 90s at best, They are run down, rusty and lots of the lockers don't work properly. Jacuzzi is cold, and not at the advertised heat. Pool jets haven't been working for two months. Steam room and sauna are good so fair play... However the biggest issues is screaming children. We have been so many times as members and hearing kids in the pool way beyond into the evening near closing times. You can't charge around £65 a month for adults to come to a spa to listen to screaming children and rubbish parents. And imagine if you have paid £300 for a night £150 for a meal for two and get to a spa and hear screaming all the time. Nothing like putting your clothes in a rusty locker. Professionals come here to wind down not listen to badly behaved children. Also had many under 16s using the spa facilities and staff DO NOTHING. Staff just find this amusing upon complaining and simply don't care but they are also children, very young adults and obviously just started in leisure. They simply just don't care and go back to school. Heard 5 guests complaining just this evening alone so guessing it's not just me that's unhappy. We are not renewing our membership. Cheapest spa facilities are Norwich riverside. Newer changing rooms and more peaceful!