Astor Court Hotel, Hallam Meeting Room

Had an awful night last month, (have stayed many times with no issues) Smell coming from the showroom drains made me sick. Was really strong all night, my husband had surgery locally so I couldn’t get him home any quicker than in the morning unfortunately. I complained on checkout but lady wasn’t interested. How on earth it smelt so bad on the top floor is a mystery. It’s right off Oxford street so a great location. There total lack of communication has lost them a good customer. (And lack of refund for us) Couldn’t use the shower because of the stench. Which was needed. Now using somewhere else. Edit. I certainly did complain about not being able to shower on checkout, as we both needed to shower before traveling home. it smelt disgusting and was so strong when we left, it wasn’t possible that the smell had gone by the time they looked at it. It kept me up all night gagging. Booking .com contacted you about all the issues and for a refund and was refused by your hotel. Such a shame because it’s such a good location. But not refunding or even part refunding for a loyal regular customer who couldn’t shower and was sick due to bad drains is not good business.