Brandon Hall Hotel And Spa, Woodlands Suite

My husband and I stayed to celebrate our first wedding anniversary. The staff were very helpful from the very first time we contacted them via email to arrange the booking with Roxanna. Our evening meal in the restaurant was superb. In fact I would say it was the best meal I have had in many years. I highly recommend the herb crusted lamb and both my husband and I agreed that the sticky toffee pudding was pure heaven. Geeva & Gael were very attentive serving staff and very pleasant. We chose to have a few drinks in the bar and again, Ashley the barman was a delight. Attentive, pleasant and friendly. Overall it was a thoroughly enjoyable stay and we look forward to staying again in future

Staff: Alll nice and polite especially Maddie in the restaurant who gave good food recommendations and also advised on places of interest around Coventry for us to visit. Dinner: Was very good, small menu. Daily Specials were the same throughout our stay. Breakfast: Was buffet style and average, asked for Hot Chocolate at breakfast and was told they don't serve that though its on the restaurant menu! On my second night I spilt some food on the floor in open view and it was still there when I went for breakfast at 10am the next morning. Corridors and communal areas: Could do with a refresh, carpets in the corridors look to have water stains. Bedroom: Is average, bathroom needs decorating with signs of mould in the tile grout. Gym/pool: needs a tidy. No swimming costume dryer in the men's changing rooms and half the lockers don't work. Women's changing room has swimming costume dryer but no shower gel. Shower cubicle walls are dirty and slimy Steam room out of order for the 3 days(2 nights) we stayed. Would I stay there again? No.

Liked · The restuarant was clean, airy, bright.. the staff were friendly and helpful.. when requesting extra pillows, a fan, another hair dryer, the staff from reception brought to the room straight away,. Disliked · The room we were allocated on the bottom corridor had dusty floor, dirty window with spider webs, the shower head never sat in its cradle so fell off wen the water was turned on, so so noisy with doors banging from as early as 7am.. the mattress protector on one bed had spots of blood on and a bath towel was ripped and black stained..the single sheet didn't tuck in as the mattress was very thick.. and a single duvet in a large double duvet cover?? We only had 2 coat hangers and requested some more but when 3 were brought to our room, they were bent and misshapen, they weren't worth using.. unfortunately there were no gluten free sausages, hash browns for breakfast only two options of gluten free cornflakes and gluten free bread..no dairy free options either..